privacy policy

At Gunpowder, we are committed to protecting the privacy of our guests. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you make a reservation with us, whether online, by phone, or in person.

Information We Collect

When you make a reservation, we may collect the following types of personal information:
Contact Information: Your full name, phone number, and email address.
Reservation Details: Date and time of reservation, number of guests, any special requests (e.g., dietary restrictions seating preferences), and occasion (e.g., birthday, anniversary).
Payment Information (if applicable): If a deposit or pre-payment is required, we may collect credit card details. This information is processed securely by our third-party payment processor and is not stored on our servers.
Dining History (optional): We may keep a record of your past reservations and preferences to enhance your future dining experiences.
Technical Data: If you use our online reservation system, we may collect information about your device, browser type, IP address, and how you interact with our website (e.g., pages visited, time spent). This is typically collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:
To Process and Confirm Your Reservation: To book your table, send confirmation messages, and manage your reservation details.
To Communicate with You: To send reminders, updates about your reservation, or to address any inquiries you may have.
To Personalize Your Experience: To remember your preferences and provide a more tailored dining experience on future visits.
To Improve Our Services: To analyse reservation trends, understand guest preferences, and enhance our reservation system and restaurant operations.
For Internal Operations: For record-keeping, administrative purposes, and to ensure the smooth operation of our restaurant.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We understand the importance of keeping your personal information private. We will not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Third-Party Reservation Platforms: If you make a reservation through a third-party platform (e.g., ReserveGo), your information will be shared with that platform according to their privacy policy. We encourage you to review their policies as well.
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., online reservation system providers, payment processors, IT support). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., court order, subpoena).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with your explicit consent.

4. Data Security

5. Data Retention

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion/Erasure: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact information provided below. We may require verification of your identity before processing your request.

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